Return & Refund Policy

Thank you for shopping with us.

Returns

We do not accept returns for change of mind, incorrect orders, or customer preference. All sales are final.

If you receive a product that is defective, damaged, or incorrect, please contact us within 14 days of receiving your order at ahmedelbouaribi3@gmail.com.

To help us review your request, please include:

• Your order number.

• A description of the issue.

• Clear photos or videos showing the defect, damage, or incorrect item.

We will review your claim and respond as soon as possible.

Defective, Damaged, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives defective, damaged during shipping, or you receive the wrong product, contact us within 14 days. Once your claim is verified, we will provide an appropriate solution, which may include:

• A replacement item, or

• A full refund if a replacement is not available.

Non-Returnable Items

Returns and refunds are not accepted for:

• Change of mind.

• Incorrect size or color selected by the customer.

• Sale or clearance items.

• Gift cards.

• Personalized or custom-made products.

• Personal care items that have been opened or used.

• Perishable goods.

Exchanges

We do not offer direct exchanges. If your item is defective or incorrect, please contact us so we can assist you.

Refunds

Refunds are not allowed except in cases where:

• The product is defective.

• The product is damaged upon arrival.

• You received the wrong item.

If your claim is approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

For any questions regarding your order, please contact us at ahmedelbouaribi3@gmail.com.